Surveillance Services for Business

The usual purpose of surveillance is to uncover the facts and gather intelligence and evidence covertly without the subject of the surveillance being aware.  This may be to support disciplinary measures, inform a civil action, refute wrongful allegations or demonstrate criminal activity or innocence of criminal activity for example.  Businesses use surveillance for many reasons including:

  • checking if an employee is feigning illness,
  • checking if an employee is moonlighting whilst off sick
  • ensuring your businesses is being operated correctly when you are away
  • checking out an area before you buy or move into new premises
  • vandalism of premises and property
  • finding Benefit Cheats
  • monitoring the comings/goings/activities at your business
  • proving fraudulent Personal Injury Claims
  • confirming where someone works or lives
  • investigating a person’s lifestyle or their associates
  • asset tracking (your car fleet for example)

Surveillance gives you the facts and proof you need about those people you trust with your business, your reputation, your money, and your livelihood. 

Surveillance is not simple or easy.  Observing or following a person undetected takes planning, expertise, equipment and often manpower.  Being women, our surveillance investigators (called surveillants) often join with other organisations to form a mixed gender team and we find this works well.  There are places where men blend in better than women and vice versa.  Female surveillants can be suspected less due to the stereotyping many people have, and also from an awareness on personal safety perspective.  For example, as a female I have a heightened sense of awareness if a man is walking behind me no matter how far away – it’s inbuilt.

Every surveillance operation is conducted within guidelines set out by various laws governing the subject of surveillance. Data Protection Act 1998, Human Rights Act 1998, and even the Regulation of Investigatory Powers Act 2000 may have to be considered during some operations.

Our hand written surveillance logs support our observations during the period of surveillance.  The surveillance logs can be used as evidence in both civil and criminal court proceedings because they are made at the time of the observation.  The rules around photographs, visual and audio are more complex but nonetheless play an important role.

There are different types of surveillance and we will create a plan to be agreed with you to ensure we are working in an optimal manner, after all time is money.  Loose surveillance can be used to spot check or to compile long-term information on a subject. Close surveillance requires continued surveying on the part of the surveillant. In some cases, a combination of both loose and close methods works best.  The surveillant may need to move from a loose to a close surveillance because of an act or a contact by the subject.

Static Surveillance

Static surveillance is conducted from a location with good overall vision of the subject. Usually we observe from vehicles that fit in with the area – and the vehicle is changed often as remaining undetected is absolutely key.  The vehicles are equipped for purpose with a variety of filming devices and we always make sure we have a portable lady loo with us (ooh là là)!    Most essential is our ever watching eyes and the trusty notebook and pen to for logging. Static surveillance often turns into mobile surveillance (either on foot or in a vehicle) as the subject leaves the location.

Mobile Surveillance - Vehicle

We usually recommend that a minimum of two vehicles are used for any mobile surveillance although we will undertake cases using a single surveillant on the understanding that you (the client) accepts the risk that there is an increased chance of losing the subject or being compromised.  If our surveillant suspects there is a chance they have been spotted they will immediately cease following and we will continue at another time with a different vehicle and a different investigator.  We are always sure to protect our identity and in turn yours!

If a loss occurs, the surveillant(s) will endeavour to locate the subject (based on educated guesses of intended destination) but under normal circumstances we will end the surveillance no later than an hour after the loss.  We will of course notify you of the situation and discuss options.

mobile Surveillance - Foot

We insist that a minimum of two surveillants are used, and in some situations a larger team will be required.  In a city such as London each target should have at least three surveillants.  The variables are unknown and targets may use public transport, taxis or other means of getting around.
Preparation as always is key.  This type of surveillance is costly because of the man-power (or lady-power) involved so we want to be sure we get the evidence needed in the most efficient and effective manner possible.   Conducting surveillance on foot in any town or city takes experience and radio communications must be used.  We are registered with Ofcom for business radio use, license number BR0001303

Electronic Surveillance

Electronic surveillance is the use of specialist tools or ‘gadgets’ to track a subject’s activities and whereabouts. Tracking is an example.  We use the latest devices to track a vehicle giving out either a constant feed or one that responds with a location when asked.  Advances in electronic surveillance tools happen constantly and there are some astoundingly cost effective options for tracking and surveying.  There are many gadgets for capturing sight and sound, phone calls and messages, computer use and internet activity without the subject being aware.  In the UK there are a variety of laws to protect privacy and we ensure that we work within those.  We can advise you about what is possible.

Our Assurance

We fully understand that making the decision to use our surveillance services is not one to be taken lightly. We will assign a dedicated case manager to work with you at all stages of the investigation.  We give you our assurance that your case will be handled with our gentle touch using the utmost care and discretion.

For a free no obligation consultation call 0800 688 9007 or email on info@theladypi.com.